Shipping policy

SHIPPING POLICY

Every hat is made to order in Paphos, Cyprus.

HOW LONG IT TAKES
Your order has two stages. First, we create three design versions from your photo and email them to you, usually within 2 working days. You choose one, or ask for changes, as many times as you need at no extra cost. This stage lasts as long as you need it to.

Second, once you approve a design we make your hat and dispatch it within 2 working days.

Delivery across Cyprus and the European Union then typically takes 8 to 12 business days. Estimates run from dispatch, not from when you ordered, and are provided by the carrier rather than guaranteed.

COST
Free. Tracked shipping is included on every order, across Cyprus and the European Union. We do not currently ship outside the EU, so there are no customs duties or import charges on your order.

TRACKING
Every order is sent tracked. You receive a tracking number by email as soon as your hat is dispatched.

DELAYS
If your tracking has not updated for 7 working days, email hello@snoutandbrim.com with your order number and we will open an enquiry with the carrier. If a parcel is confirmed lost, we will remake and resend your hat at no cost, or refund you in full. Your choice.

ADDRESSES
We ship to the address exactly as you provide it. If you spot a mistake, email us immediately. If your order has not been dispatched, we will correct it free of charge. If a parcel is returned to us as undeliverable because the address was wrong, we will contact you and can resend once you have covered the second delivery.

DAMAGED ON ARRIVAL
Email hello@snoutandbrim.com with a photo of the damage. We will remake or refund at no cost to you. See our Refund Policy for your full rights.

Snout & Brim
Dennis Broberg, sole trader
Georgiou Karaiskaki 29
Tsada 8540
Paphos, Cyprus