FAQ
The hat
What hat do you use?
A premium structured 5-panel trucker cap with a foam front and breathable mesh back, and a pre-curved peak. One size fits most adults, with an adjustable snapback. Available in Light Grey, Bottle Green, Pastel Pink and Black.
How is the patch made and attached?
We create a custom portrait of your pet from the photo you send. The finished patch is heat pressed onto the front panel and then hand-stitched around the edge, so it stays put through normal wear.
Can I put more than one pet on the patch?
One pet per patch for now. If you would like two or more on the same hat, email us at hello@snoutandbrim.com before you order and we will sort it out with you.
Can I add my pet's name?
Yes, there is a field for it on the order form. Leave it blank if you prefer the patch without a name.
The process
How does it work after I order?
Within two business days you will receive three design versions of your pet by email. Pick your favourite, or tell us what to change. We offer unlimited revisions, and nothing is printed until you approve it.
What kind of photo should I send?
A clear, well-lit photo where we can see your pet's face. Natural daylight works best. The better the photo, the more detail we can capture in the patch.
What if I do not like any of the designs?
Tell us. Revisions are unlimited and we genuinely mean that. We keep going until you are happy. If we still cannot get it right, you can cancel for a full refund.
Shipping
How much is shipping?
Free. Tracked shipping is included on every order, across Cyprus and the European Union. We ship from Paphos, Cyprus.
How long does delivery take?
Your hat is dispatched within two business days of your design approval. Delivery across Europe typically takes 8 to 12 business days, and you will receive a tracking number by email.
Cancellations and returns
Can I cancel my order?
Yes. Up until the moment you approve a design, you can cancel for any reason and we will refund you in full, including delivery. Nothing is made until you say yes. Just email us.
Can I return my hat after I have approved the design?
Once you approve a design we begin making your hat to your specification, so the 14-day right of withdrawal no longer applies and we cannot take it back if you simply change your mind. This is why we send three designs and offer unlimited revisions first.
What if my hat arrives damaged or faulty?
This does not affect your legal rights. If your hat arrives damaged, faulty, or is not the design you approved, contact us at hello@snoutandbrim.com with a photo of the issue and we will remake it or refund you in full, at no cost to you. Telling us within 7 days of delivery helps us claim against the carrier, but your statutory rights last for two years.
Anything else?
How do I reach you?
Email hello@snoutandbrim.com. We reply within 24 hours, Monday to Saturday.