Refund policy

RETURN AND REFUND POLICY

Every Snout & Brim hat is made to order, to a design you approve before anything is produced.

CANCEL BEFORE YOU APPROVE — FULL REFUND
We email you three design versions. Nothing is printed, pressed or stitched until you choose one. Until you approve a design you can cancel for any reason and we refund 100% of what you paid, including delivery. Email hello@snoutandbrim.com. No reason needed, no forms. Refunds are processed within 3 working days and always within 14 days.

AFTER YOU APPROVE
EU law normally gives you 14 days to withdraw from a distance purchase, but Article 16(c) of Directive 2011/83/EU exempts goods made to your specification or clearly personalised. Your hat carries a portrait of your own pet in a design you chose, so once you approve it we begin production and the 14-day withdrawal right no longer applies. We cannot accept a return for a change of mind after that point.

IF SOMETHING IS WRONG
This does not limit your statutory rights. You have a two-year legal guarantee covering goods that are faulty, not as described, or not fit for purpose. If your hat arrives damaged, defective, or is not the design you approved, email hello@snoutandbrim.com with a photo. We will remake it or refund you in full at no cost, and you will not pay return postage.

NOT COVERED
Change of mind after approval. Damage from misuse, machine washing, tumble drying, or ironing directly on the patch. If a photo you send is too poor to work from, we will tell you before production and you can cancel for a full refund.

CONTACT
Email hello@snoutandbrim.com with your order number. We reply within one working day, Monday to Saturday.

Snout & Brim
Dennis Broberg, sole trader
Georgiou Karaiskaki 29
Tsada 8540
Paphos, Cyprus